Benazir Kafalat Helpline Number and Office List for Each District

What Is Benazir Kafalat Helpline

Benazir Kafalat Helpline Number is one of the major social safety nets in Pakistan. Under the Benazir Income Support Programme , it provides unconditional cash support to eligible low-income families, especially women, each quarterly. 

Because many families depend on it, there must be a way to get help when things go wrong wrong payment, fraud, delays, miscommunication, or questions about eligibility. That’s why BISP maintains a helpline number and a network of tehsil offices in each district. Beneficiaries can use these to lodge complaints, verify status, or visit in person to resolve issues. 

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The helpline number is the first and easiest point of contact. If the helpline can’t resolve something, they will direct you to the appropriate district or tehsil office near you.

BISP Helpline Contact Details

Here are the main contact lines that every Benazir Kafalat beneficiary should know:

When you call 0800-26477, explain your issue (payment not received, wrong amount, duplicate, etc.) and provide your CNIC number. The agent should escalate your complaint or tell you which tehsil office to visit.

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Why This Helpline Is Important

Many beneficiaries live in rural or remote areas, and sometimes local officials may demand fees or delay processes. A direct helpline helps protect you:

• You can report any illegal deduction immediately. BISP policy clearly states no deduction should be taken from your payment. 
• You can ask about eligibility, inclusion or exclusion decisions, or appeal processes.
• You can verify whether a message about BISP is legitimate (remember: only 8171 is official).
• If field staff or bank officials refuse service, you can escalate via the helpline.
• You can get the address and contact of your local tehsil or district office if you prefer in person.

How to Use Helpline & Visit Offices

Here is a step-by-step guide for a beneficiary:

Steps:

1. Dial 0800-26477 from any landline or mobile (toll free).
2. Wait and speak to the operator. Be polite but firm.
3. Provide your CNIC number, full name, address, district, and issue (for example, I haven’t received my latest Benazir Kafalat payment).
4. Note down the complaint reference or ticket number they might give you.
5. If asked, visit the tehsil office they direct you to, bringing required documents.
6. Follow up after a few days if there is no resolution, escalate through the BISP regional directorate.

Required Documents You Should Keep Ready:

• Your CNIC (or NADRA identity card)
• Proof of your address (utility bill, etc.)
• Any SMS or message you got (if relevant)
• Bank account or payment slip showing non-receipt
• Any BISP ID card or beneficiary card if issued

If the issue is serious (fraud, forced deductions), insist on taking the complaint to senior staff or ask for escalation.

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District / Tehsil Office List For Each Region

Because BISP’s helpline is central, but on-ground resolution happens at tehsil offices in your district, here is a snapshot of office contacts by province / region. (Note: This is not every district but the listing for major divisions and sample offices as per recent BISP directory.) 

Punjab (Sample Offices)

• Faisalabad Division / District
  Divisional Director Faisalabad: 041-2421309, address: P-695, Batala Colony near Rabia Trust Hospital, Faisalabad 
• Lahore / Model Town (HQ Punjab)
  Director General Punjab: 042-35219118, office address 48-L Model Town (Extension), Lahore 
• Multan
  Divisional office: 061-9330600 / 061-6774200, address: 230 Tughlaq Town near bus stand, Multan 
• Bahawalpur
  Divisional Director: 062-2882560, address House No. 7/B, Umar Shaheed Road, Model Town A, Ahmadpur Road, Bahawalpur 

Sindh (Sample Offices)

• Karachi / Sindh HQ
  Divisional Director Karachi: 021-34961010-12, address House D-8, Gulnab Housing, Gulistan-e-Johar, Karachi
  Director General Sindh: 021-99333067, office at BISP House No. B-39, Block-11, Near AGPR NIPA, Gulshan-e-Iqbal, Karachi 
• Hyderabad
  Divisional Director Hyderabad: 022-2117113, address Bungalow A-23, behind Bahria College, Gulistan-e-Sajjad, Hyderabad 
• Sukkur
  Divisional Director Sukkur: 071-9310033, address Bungalow #64, Yousef Masjed, near Punjab College, Shikarpur Road, Sukkur 

Khyber Pakhtunkhwa (Sample Offices)

• Peshawar Division
  Divisional Director Peshawar: 091-9331649, address #06 Rehman Lane, Tehkal Payan, Jamrud Road, Peshawar 
• Bannu
  Divisional Director Bannu: 0928-633204, address House No. 282/A, Phase 1, Bannu Township 
• Malakand
  Divisional Director Malakand: 0932-411028, address Opposite GPO, Markaz Abad, Batkhela, District Malakand 
• Kohat
  Divisional Director Kohat: 0922-513113, address House No. 93, Phase-2B2, near Masjid Muhammad KDA, Kohat 

Balochistan / AJK / GB (Sample Offices)

• Quetta / Balochistan HQ
  Acting Director General: 081-2870156/7, address House No. 450/175 B, Jinnah Town, Quetta
  Divisional Director Quetta: 081-2444433, address Arbab Karam Khan Road opposite Killi Sheikhan School, Quetta 
• AJK (Muzaffarabad / Mirpur etc.)
  Regional Director AJK: 05822-924111, address near Bilal Masjid, Lower Chatter, Muzaffarabad
  Divisional Dy. Director Mirpur: 05827-924111, address House No. 80, Sector F-2, Mirpur AJK 
• Gilgit-Baltistan (GB)
  Regional Office GB: 05811-920980, address opposite GB Assembly, Jutial, Gilgit 

If your district is not listed here, ask the helpline 0800-26477 and they will guide you to your correct tehsil office address and phone number.

Key Tips to Get Help Quickly

• Always note down the complaint ticket / reference number so you can follow up.
• If the tehsil office is far, you may send a representative, but they must carry your original CNIC or ID.
• Be patient but persistent call helpline again if no action is taken within a week.
• Never trust messages from random numbers promising to fix your problem for a fee. Only 8171 are official BISP. 
• Visit BISP office on weekdays; avoid public holidays or Friday afternoon when many staff may not be available.
• When filling forms or signing documents, read carefully and keep your copy.

FAQs

What if I do not receive payment in a quarter?
Call the helpline 0800-26477 and lodge a complaint. Visit your tehsil office with your CNIC and complaint reference if required.

Can male members receive Benazir Kafalat?
The beneficiary is usually a woman or transgender. The policy includes transgender individuals under certain rules. 

What is the appeal if I’m excluded wrongly?
You can file an appeal via your tehsil office. Provide proof, request review via helpline or BISP staff.

 Are deductions allowed from my Benazir Kafalat amount?
  No. BISP clearly prohibits any deductions. If someone demands deduction, lodge a complaint through the helpline or at the tehsil office. 

Conclusion

If you are a Benazir Kafalat beneficiary, the 0800-26477 helpline is your first tool to solve problems. Always verify that BISP sends messages only from 8171 and keep your CNIC and proof documents ready. Use a helpline first, but don’t hesitate to visit your tehsil office for escalation. Keep your reference number safe, follow up, and insist on your rights.

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